Telangana resident Chiluveri Srucharan was shocked when he took delivery of a Flipkart package last week. He’d ordered an Asus Zenphone 5 worth Rs 8,099; Flipkart sent him mangoes that cost considerably less. He’d obviously been excited to score the smartphone at a great discount during the e-commerce retailer’s mega sale in May.
How Flipkart dealt with him – Threatens Buyers To Keep Shut About It On Social Media.
When he told Flipkart’s customer service team, they promised him a 24 hour refund,That never happened. Then they promised him the phone;That also didn’t happen.
Again, contacted Flipkart, to be rudely told: “We would like to inform you that your recent replacement order has been cancelled as we have noticed an unwarranted return, which do not comply with our Returns Policy.” Srucharan also said that Flipkart gave him different answers when he complained about this strange delivery. This one was the most shocking – they threatened him to keep quiet about the matter on social media, failing which they’d block his order. Srucharan is taking the matter up to a consumer court.